Privacy Policy

The Brunch Brigade N.V. ("we," "us," or "our") operates the BrigadeOps platform ("Platform"), accessible at brigadeops.com. This Privacy Policy describes how we collect, use, store, and protect information when you use our Platform for catering operations, food ordering, dispatch logistics, and corporate meal management services.

1. Information We Collect

Customer Account Information

When your organization registers users on the Platform, we collect full names, email addresses, employee identifiers, phone numbers, and assigned roles. This information is necessary to operate user accounts, manage access permissions, and deliver ordered services.

Delivery Information

We collect delivery addresses, office or apartment designations, building access instructions, and location preferences to fulfill catering and meal delivery orders accurately.

Cookies and Analytics

The Platform uses essential cookies for authentication and session management. We collect anonymized usage data including page views, feature interactions, and session duration to improve Platform functionality and user experience.

Device and Browser Data

We automatically collect device type, operating system, browser version, screen resolution, and IP address for security monitoring, access logging, and Platform optimization.

Operational and Dispatch Data

The Platform processes order details, production schedules, dispatch routes, delivery timestamps, kitchen workflow data, and shift assignments as part of normal operational functionality.

2. Data Security

We implement industry-standard security measures to protect your data, including encrypted data transmission (TLS/SSL), secure authentication protocols, role-based access controls, regular security audits, and secure cloud infrastructure. Access to personal data is restricted to authorized personnel who require it for Platform operation and support.

3. Third-Party Services

The Platform integrates with third-party services for email delivery, push notifications, cloud hosting, and data storage. These service providers process data solely on our behalf and are contractually bound to maintain appropriate security and confidentiality standards. We do not sell, trade, or rent personal information to third parties.

4. Data Retention

We retain account and operational data for the duration of the business relationship with your organization. Upon termination of services, data is retained for a reasonable period to comply with legal obligations, resolve disputes, and enforce agreements. Operational records such as order histories and dispatch logs may be retained in anonymized form for reporting and analytics purposes.

5. User Rights

Depending on applicable jurisdiction, users may have the right to access, correct, or delete personal data held by the Platform. Requests should be directed to your organization's Platform administrator or to us directly at the contact information below. We will respond to valid requests within a reasonable timeframe in accordance with applicable data protection regulations.

6. Contact Information

For privacy-related inquiries, data access requests, or concerns regarding this Privacy Policy, please contact:

7. Business-Use Disclaimer

BrigadeOps is a business-to-business (B2B) operational platform designed exclusively for corporate and institutional use. User accounts are provisioned by client organizations, and data processing activities are conducted in support of contracted catering, dispatch, and operational management services. Individual consumer accounts are not offered.